When a PO is first signed, our team in Virtus will set up a team to oversee the whole onboarding process to ensure smooth customer experience in utilizing the product. Internally, this means internal engagement between Operations, Sales, Product and Tech focal in formalizing the onboarding strategy.
Once this is done, the team shall contact the customer to set up and communicate all that is required from the customer for product set up. Afterwards, after internal testing has been completed, the customer will be invited to a formal onboarding cum training session to officially be introduced to the product and essentially to familiarize with all the product features.
Subsequently after that, customer shall be continually supported via handholding in using the digital product in their business activities. Following this, customer support shall be activated where customer can channel any issues related to the product via Virtus IP helpdesk.
The attached diagram explains the internal process related to customer onboarding exercise.
