Support
12 Docs
Service Level Agreement (SLA)
Last Updated: September 23, 2025Primary Coverage hours: Monday to Friday 9 am to 5 pm following Malaysia Standard Time excluding Malaysia Public Holidays Secondary Coverage hours: Outside Primary Hours including Malaysia Public Holidays and Weekends
Intake Management
Last Updated: September 23, 2025Step 1: Accessing Your Inbox Navigate to your inbox by selecting ‘Conversations > Inbox’ from the main menu. Step 2: Setting Your Availability In the right panel, ensure to switch your status from ‘You’re away’ to ‘You’re available’. Step 3: Viewing Assigned Conversations Click on Assigned to me to view all the conversations that have...
