STEAR
How to troubleshoot vessel not appearing in the Map?
Last Updated: September 23, 2025At Landing Page, you may navigate to Support Tab, then click User Guide for comprehensive user manuals. If you have specific questions, feel free to contact our support team for assistance. You may also check out articles in Virtus Helpdesk STEAR
How do I update my roles/position?
Last Updated: September 23, 2025You may contact your Tenant Admin assigned to your company. If you are the Tenant Admin, you might want to check out the steps in the Tenant Admin Portal via this link https://helpdesk.virtus-ip.com/stear#tenant-admin-portal
How can I upgrade my subscription plan?
Last Updated: September 23, 2025You may contact your Tenant Admin assigned to your company. If you are the Tenant Admin, you might want to check out the steps in the Tenant Admin Portal via this link https://helpdesk.virtus-ip.com/stear#tenant-admin-portal
How can I provide feedback or report a bug about the product?
Last Updated: September 23, 2025We appreciate your feedback! To provide feedback or report a bug, you can use the “Feedback” feature within the product interface, which you may find at bottom right of the site. Alternatively, you can contact our support team here Tell Us with detailed information about your experience or the issue you encountered.
D-3 Schedule Optimisation
Last Updated: September 23, 2025Step 1 – Download Demand Fulfillment Template Go to Optimise > Upload Data > choose File Type as “Demand Fulfillment” > click ‘Download Template’. Step 2 – Complete Demand Fulfillment File Open downloaded Demand Fulfillment (DF) template > fill in the Excel file with demand requested by user (similar to Preload List) > Save file...
Are there specific browser requirements for using the platform?
Last Updated: September 23, 2025We recommend using the latest versions of popular browsers such as Microsoft Edge, Google Chrome, or Safari for the best experience. Ensure that your browser is up to date to avoid compatibility issues.
