STEAR
How to access to the Tenant Admin Portal?
Last Updated: September 23, 2025Instructions on how to log in to the Tenant Admin Portal. Here’s how to do it: Precondition: User must be an active Tenant Admin to access the Tenant Admin Portal. Open the Tenant Admin Portal URLOpen your preferred web browser, Microsoft Edge, and go to the Tenant Admin Portal URL:https://admin.stear.co/tenant-admin Enter Your Credentials.You will...
How can I add or remove users from our company’s account?
Last Updated: September 23, 2025You may contact your Tenant Admin assigned to your company. If you is the Tenant Admin, you might want to check out the steps in the Tenant Admin Portal via this link https://helpdesk.virtus-ip.com/stear#tenant-admin-portal
D-3 Schedule Optimisation (error)
Last Updated: September 23, 2025Step 1 – Download Demand Fulfillment Template Go to Optimise > Upload Data > choose File Type as “Demand Fulfillment” > click ‘Download Template’. Step 2 – Complete Demand Fulfillment File Open downloaded Demand Fulfillment (DF) template > fill in the Excel file with demand requested by user (as similar as Preload List) > Save...
Is there a mobile app available for the product?
Last Updated: September 23, 2025As we have mobile view version, you may login from any popular browsers such as Microsoft Edge, Google Chrome, or Safari without requirement to download any mobile app. https://product.stear.co/
Is the Schedule Download Feature Available in STEAR?
Last Updated: September 23, 2025Yes, supported on the View Vessel Schedule page. Steps: 1) Optimise > View Vessel Schedule, 2) Filter Region/Date Range, 3) Download Schedule.
I’m having trouble navigating the platform. Where can I find guides?
Last Updated: September 23, 2025At Landing Page, you may navigate to Support Tab, then click User Guide for comprehensive user manuals. If you have specific questions, feel free to contact our support team for assistance. You may also check out articles in Virtus Helpdesk STEAR
I see a blank white screen after logged in. What should I do?
Last Updated: September 23, 2025This issue may be related to cached data. Clear your browser cache and try to log in again. If the problem persists, try using a different browser or using incognito mode. If the issue continues, contact our support team via email at support@virtus-ip.com with details about your browser and any error messages you receive.
I forgot my password. How can I reset it?
Last Updated: September 23, 2025For user with Single Sign On (SSO) login feature you may refer to your company’s ICT helpdesk. For those without SSO, you may contact your company’s Tenant Admin.
I encountered an error message. What should I do?
Last Updated: September 23, 2025Take note of the error message and try refreshing the page. If the issue persists, clear your browser cache and cookies. If the problem continues, please contact our support team via https://helpdesk.virtus-ip.com/contact-us-form and provide details about the error for prompt assistance.
I am unable to log in to the system. What should I do?
Last Updated: September 23, 2025Please try clearing your browser cache and cookies, then attempt to log in again. If the issue persists, ensure that your internet connection is stable. If problems persist, contact our support team at https://helpdesk.virtus-ip.com/contact-us-form
